Service Dashboard

  • General Information
  • Local/Global Services
  • Service Operations
  • Add Dashboard Service

    • General Information

    The Service Dashboard provides a quick overview about the Service Availability and KPI state.
    Configuring the Dashboard is very simple. A set of filters defines which Indications might impact a certain Service.
    In the according Monitor Policy Conditions the flags Availability and KPI differentiates indications that are relevant to Service Availability, Service KPI (the monitored value or message has impact on an SLO), and not Service relevant general indications. Use the IS MPI Monitor Policies as configuration example.

    For each Service three sections are displayed: The Availability sections shows the maximum severity of all filtered indications with set Availability flag. The KPI section shows the weighted average of all filtered KPI-flagged indications. The last sections lists the total counts of all filtered indications independent from the flags.


    service dashboard


    Local/Global Services

    The boom Service Dashboard is based on global and local definitions. The server-side definitions (global definitions) create a general list of available Services for all boom users. Users have the possibility to create local Service definitions as add-on to the global list or to override any global Service definitions for their own needs. The local configurations provide the possibility to have flexible and independent definitions allowing to implement team specific Service Views or user and company POIs.

    Changes that are done in the user interface are not reflected in the server side global Service definitions as long as they are NOT explicitly uploaded to the server. Local Service definitions take precedence over the global definitions, so users will always see Services based on their local definitions. Such local Service definitions and overrides will be flagged accordingly.


    Service Operations

    Add Service:   This will create a new Service. After the creation a set of filters/filter groups need to be added to this Service.
    Please note: A new created Service will be saved locally. To make the Service a Global Service you have to upload the Service definition to the boom Server (see below).
    For more information see Add Dashboard Service.
    Upload to the Server:    A new created Service is saved locally. To make the Service a Global Service you have to upload the Service to the Server.

    Only Users with "Owner" rights on "Service Dashboard" have permissions to change the global Service definitions.
    Download from the Server:    This will download all Global Services to the local system. The Local Services will NOT be touched.
    Switch User role...:    Select another user role.
    Right-click on a Service to open the context menu:
    local service context menu

         		         Show Indications: This will open a new Indication Tab displaying all active Indications for the selected Service.

    -> You can also double-click on a Service to display all appropriate Indications.

    Edit: The Service Details can be changed in the Service Dialog. This is the same dialog that is used to create a new Service. For more information about the Service Dialog see Add Dashboard Service.

    Delete local instance: This will delete the local instance of the selected Service.
    global service context menu         Delete global instance: This will delete the global instance of the selected Service.
    Only Users with "Owner" rights on "Service Dashboard" have permissions to change the global Service definitions.


    Add Dashboard Service

    If you want to create a new service, you first need to provide a service name:

    add services


    A new service object with the given name will be created and opened in the Service Dialog:

    service dialog


    Please note:

  		•  A filter can only be added to a group and not directly to a folder. The new created service does not have any groups or filters. In order to add filters to the service you have first to create a group!
  •      		 The filter results will be displayed in the indication tab at the bottom. The results are displayed depending on the selection. Select a group to see all indications matching to the filter belonging to this group. Select the service itself to see all indications matching to all filters belonging to this service.
  •      		 Any Filter Group uses boolean 'AND' between defined filters. In other words: A Filter Group matches with an indication only if all filters in this group are matching with the given indication.
  •      		 A Service uses boolean 'OR' between Filter Groups. In other words: An indication matches with a Service if at least one Filter Group matches with the given indication.

    Right-Click on a Filter Group to open the content menu:
      filter group context menu            Rename Filter Group: The name of the filter group can be changed. You can also change the group name by first selecting the group and than pressing any key.

    rename filter group

    Add Filter Group: A filter can only be added to a group and not directly to a service. Therefore a service must have at least one Group.

    Delete Filter Group: This will delete a group with all its filters.

    Import Filters: Import Filters from a xml file.

    Export Filters: Export Filters to a xml file. Please note: Only filter groups can be exported.

    Right-Click on a Filter Group to open the content menu:
      filter context menu    Delete Filter: This will delete the selected filter.