Service Tree

The Service tree is a module that allows to build dependency tree on top of configured Simple service dashboard elements. All links below the Service dashboard elements are creating automatically based in active indications. Every element on top must be configured manually.

Every manually created element can be one of Maximum or Minimum type and can group multiple sub-elements via connections. Every connection in the tree can have defined filter. This allows to split indications grouped by lower level element to multiple elements on the upper levels. A double-click on an element in the tree will open an indication browser with related indications filtered.

Right-click on an element to open the context menu:

Zoom +/-: Normal zoom in and zoom out of the Service Tree. Zoom Layout +/-: Zoom in/out without downsizing the elements. Refresh: Refresh the Service Tree. Focus and Show:      This displays the selected element with all linked item only. All other elements are not shown in this view.             Select Linked: This will highlight all linked elements.       Show Root/ Show Impact: This functions will highlight the related elements for Availability, KPI and Other.

Please note:
Only Users with "Owner Rights" on the Service Tree have permissions to change the global Service Tree definitions!

Right-click top/custom folder to open the context menu:

The following operations are only activated for custom elements. This are elements, that are created by the user! Add Maximum: Add Minimum: Add Folder: Add a custom folder to the Service Tree: Edit Label: Only labels of folders that are created by the user can be changed. Delete Element:    Only custom folders that are created by the user can be deleted. Shift right/ Shiftleft: Move custom folders that are created by the user one place to the right/left. Shift up/ Shiftdown: Move custom folders that are created by the user one level up/down.

Right-click on a link to open the context menu:

Add Link: To add a link you first have to highlight the 2 elements you would like to connect. Than then press the 'Space Key' on your keyboard to add the link. Please note: You cannot add a link between more than 2 elements! Delete Link: This deletes the selected link. You can also press the 'Del' key on your keyboard. Edit Filter: Delete Filter: This will delete the Forward Filter.

Upload to the Server:		All changes that are made to the Service Tree will be saved locally. To make the Tree a Global Service Tree you have to upload the Tree to the boom Server.
Download from the Server:		This will download the Global Service Tree definition to the local system.
Switch User Role:		You can switch the User Role and see how the users belonging to this role see the Service Tree.